Newborn Gifting Bundle - Ember

🛠 Your Consumer Rights (Australia)

• You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
• If you receive the wrong item, you can request a return or refund (please provide details in your return request).

⚠️ What’s Not Considered Faulty?

• Damage due to incorrect care (contact us for care instructions if unsure).
• If you continue using a damaged item, we won’t be responsible for further issues.

📅 Return Timeframes

• Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
• Australian orders are considered delivered 2 days after dispatch, even if not physically received.

🚫 Non-Returnable Items

• Merchandise, gift cards, mystery bags
• Sale, clearance, promotional, or outlet items
• Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items

✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:

• The item is unused, unwashed, in original packaging, with tags intact.
• You submit a return form & receive a return authorization number.
• The item wasn’t bought on sale or customized.

💰 Return Costs & Refunds

• You cover return & re-delivery shipping for change of mind.
• Store credit (minus original shipping) will be issued for change-of-mind returns.
• If the item is defective, damaged, or incorrect, we’ll cover return shipping.

🚫 Return Requests Will Be Denied If:

• The item is used, not in original packaging, or damaged due to misuse.
• If denied, we will ship the item back at your expense.
  

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🚚 Shipping Timeframes

• Orders ship within 1–2 days.
• During launch or sale periods, shipping may take 5–10 days.
• Need urgent shipping? Contact us at info@susukoshi.com.

📦 Shipping Methods

• We ship via Australia Post, Sendle, and DHL (Australia & worldwide).
• Use the shipping calculator at checkout for rates.

📍 Delivery Estimates
Within Australia:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

International:

• Standard Shipping: 7–30 business days (varies by customs & location)
• Express Shipping: 4–8 business days (varies by country & carrier)

⚠️ Important Notes

• Shipping times are estimates and may vary.
• Customs processing may cause delays.
• Tracking info is sent via email once your order is fulfilled. If you don’t receive it, please contact us.

📢 Damaged Parcels?

• Contact us immediately at info@susukoshi.com with your order number & photos of the damage. We’ll investigate for you.
  

Shipping Protection is recommended.

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