✅ Coverage for lost or missing packages – If your order is marked as delivered but hasn’t arrived, we’ll assist you in locating it or providing a resolution.

✅ Support for damaged items – If your package arrives damaged, we’ll help ensure a smooth replacement or refund process.

✅ Hassle-free claims – We handle the investigation with the carrier on your behalf for a stress-free experience.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

If you did not receive your tracking number, please contact us at info@susukoshi.com. We will be able to resolve this matter quickly.

If you purchased Shipping Protection and experience an issue with your order, please contact us at info@susukoshi.com with the following details:

📌 Lost Packages – If your order is lost in transit or marked as delivered but missing, we’ll work with the carrier to investigate and provide a resolution.

📌 Damaged Items – Send us clear photos of the damaged product and packaging within 30 days of delivery so we can assist you.

💡 If your parcel shows as delivered but hasn’t been received, we may ask for extra details (such as a photo of the delivery spot, a non-delivery statement from the courier, security recording, or a police report).

💡 Even if you didn’t choose shipping protection, we will help and assist you with our courier partners to investigate further, however our ability to resolve it may be limited.

💡 Shipping protection is non-refundable.