Drink Up | Cup. Caramel
Brand: bareware bub
Think of me as a silicone cup with training wheels; I’m there to support your baby as they transition from a bottle or sippy to an open cup.
My 2 handles are big enough for tiny hands to confidently grasp, whilst my open top is the perfect size to drink from.
Small bumps underneath help keep the base stable and non-slip; bonus!
We are made from soft, durable, lightweight food grade silicone, so are bacteria and stain resistant, super hygienic and allergy-friendly.
We are also FDA approved and free from BPA, phthalates, lead, pvc and toxins.
Dimensions:
W: 65mm x H 70mm
Features:
- 2 easy-to-grasp handles
- Non-stick stable base
- Microwave, oven and dishwasher safe.
- Suitable for children 3+ months.
Handy Tip:
Start with small amounts of desired liquid and allow your baby to explore safely, before increasing the volume. This will not only reduce mess, it will reduce overwhelm to your baby.
🛠 Your Consumer Rights (Australia)
- You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
- If you receive the wrong item, you can request a return or refund (please provide details in your return request).
⚠️ What’s Not Considered Faulty?
- Damage due to incorrect care (contact us for care instructions if unsure).
- If you continue using a damaged item, we won’t be responsible for further issues.
📅 Return Timeframes
- Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
- Australian orders are considered delivered 2 days after dispatch, even if not physically received.
🚫 Non-Returnable Items
- Merchandise, gift cards, mystery bags
- Sale, clearance, promotional, or outlet items
- Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items
✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:
- The item is unused, unwashed, in original packaging, with tags intact.
- You submit a return form & receive a return authorization number.
- The item wasn’t bought on sale or customized.
💰 Return Costs & Refunds
- You cover return & re-delivery shipping for change of mind.
- Store credit (minus original shipping) will be issued for change-of-mind returns.
- If the item is defective, damaged, or incorrect, we’ll cover return shipping.
🚫 Return Requests Will Be Denied If:
- The item is used, not in original packaging, or damaged due to misuse.
- If denied, we will ship the item back at your expense.
Read more detailed here
🚚 Shipping Timeframes
- Orders ship within 1–2 days.
- During launch or sale periods, shipping may take 5–10 days.
- Need urgent shipping? Contact us at info@susukoshi.com.
📦 Shipping Methods
- We ship via Australia Post, Sendle, and DHL (Australia & worldwide).
- Use the shipping calculator at checkout for rates.
📍 Delivery Estimates
Within Australia:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International:
- Standard Shipping: 7–30 business days (varies by customs & location)
- Express Shipping: 4–8 business days (varies by country & carrier)
⚠️ Important Notes
- Shipping times are estimates and may vary.
- Customs processing may cause delays.
- Tracking info is sent via email once your order is fulfilled. If you don’t receive it, please contact us.
📢 Damaged Parcels?
-
Contact us immediately at info@susukoshi.com with your order number & photos of the damage. We’ll investigate for you.
Shipping Protection is recommended.
Read more detailed here
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