Returns - quick info
🛠 Your Consumer Rights (Australia)
- You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
- If you receive the wrong item, you can request a return or refund (please provide details in your return request).
⚠️ What’s Not Considered Faulty?
- Damage due to incorrect care (contact us for care instructions if unsure).
- If you continue using a damaged item, we won’t be responsible for further issues.
📅 Return Timeframes
- Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
- Australian orders are considered delivered 2 days after dispatch, even if not physically received.
🚫 Non-Returnable Items
- Merchandise, gift cards, mystery bags
- Sale, clearance, promotional, or outlet items
- Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items
✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:
- The item is unused, unwashed, in original packaging, with tags intact.
- You submit a return form & receive a return authorization number.
- The item wasn’t bought on sale or customized.
💰 Return Costs & Refunds
- You cover return & re-delivery shipping for change of mind.
- Store credit (minus original shipping) will be issued for change-of-mind returns.
- If the item is defective, damaged, or incorrect, we’ll cover return shipping.
🚫 Return Requests Will Be Denied If:
- The item is used, not in original packaging, or damaged due to misuse.
- If denied, we will ship the item back at your expense.
Read more detailed here