Snap Suit. S/SS Whale
color:
Made with a beautifully soft organic cotton elastane, suitable for delicate baby's skin. Retro style snap romper that fully opens at the front. Our basics are well designed for comfort and everyday wear.
Sizing guide: 0-3m, 3-6m, 6-12m, 1Y, 2Y.
True to size
Fabric composition: 95% organic certified cotton, 5% elastane.
Designed in Australia, Ethically made in China.
Care instruction: MACHINE COLD WASH. DELICATE CYCLE. DO NOT DRY CLEAN. DO NOT BLEACH. TUMBLE DRY LOW.
*Please bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
🛠 Your Consumer Rights (Australia)
- You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
- If you receive the wrong item, you can request a return or refund (please provide details in your return request).
⚠️ What’s Not Considered Faulty?
- Damage due to incorrect care (contact us for care instructions if unsure).
- If you continue using a damaged item, we won’t be responsible for further issues.
📅 Return Timeframes
- Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
- Australian orders are considered delivered 2 days after dispatch, even if not physically received.
🚫 Non-Returnable Items
- Merchandise, gift cards, mystery bags
- Sale, clearance, promotional, or outlet items
- Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items
✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:
- The item is unused, unwashed, in original packaging, with tags intact.
- You submit a return form & receive a return authorization number.
- The item wasn’t bought on sale or customized.
💰 Return Costs & Refunds
- You cover return & re-delivery shipping for change of mind.
- Store credit (minus original shipping) will be issued for change-of-mind returns.
- If the item is defective, damaged, or incorrect, we’ll cover return shipping.
🚫 Return Requests Will Be Denied If:
- The item is used, not in original packaging, or damaged due to misuse.
- If denied, we will ship the item back at your expense.
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🚚 Shipping Timeframes
- Orders ship within 1–2 days.
- During launch or sale periods, shipping may take 5–10 days.
- Need urgent shipping? Contact us at info@susukoshi.com.
📦 Shipping Methods
- We ship via Australia Post, Sendle, and DHL (Australia & worldwide).
- Use the shipping calculator at checkout for rates.
📍 Delivery Estimates
Within Australia:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International:
- Standard Shipping: 7–30 business days (varies by customs & location)
- Express Shipping: 4–8 business days (varies by country & carrier)
⚠️ Important Notes
- Shipping times are estimates and may vary.
- Customs processing may cause delays.
- Tracking info is sent via email once your order is fulfilled. If you don’t receive it, please contact us.
📢 Damaged Parcels?
-
Contact us immediately at info@susukoshi.com with your order number & photos of the damage. We’ll investigate for you.
Shipping Protection is recommended.
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