Kids Poncho Towel. Sage
Kids poncho towels (たおる) are great for your toddlers up to 5yo. It has the great things that you get from the baby hooded towel, and this is perfect for those who have mastered the stand up gig.
Plus! Pair it up with our other towel collections, this will not disappoint you ⭐️
Features:
- Embroidery logo
- Loop
- Hood
- Snap buttons on sides for extra coverage
- Luxurious 600 GSM towelling fabric
Sizing guide: 60*60cm
Fabric composition: 70% Bamboo 30% Cotton.
Designed in Australia, Ethically made in China
Care instruction: MACHINE COLD WASH. DELICATE CYCLE. DO NOT DRY CLEAN. DO NOT BLEACH. TUMBLE DRY LOW.
*Occasional fabric pull is normal, please do not pull this, cut them instead. This is a BULKY item.
*Please bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
🛠 Your Consumer Rights (Australia)
- You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
- If you receive the wrong item, you can request a return or refund (please provide details in your return request).
⚠️ What’s Not Considered Faulty?
- Damage due to incorrect care (contact us for care instructions if unsure).
- If you continue using a damaged item, we won’t be responsible for further issues.
📅 Return Timeframes
- Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
- Australian orders are considered delivered 2 days after dispatch, even if not physically received.
🚫 Non-Returnable Items
- Merchandise, gift cards, mystery bags
- Sale, clearance, promotional, or outlet items
- Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items
✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:
- The item is unused, unwashed, in original packaging, with tags intact.
- You submit a return form & receive a return authorization number.
- The item wasn’t bought on sale or customized.
💰 Return Costs & Refunds
- You cover return & re-delivery shipping for change of mind.
- Store credit (minus original shipping) will be issued for change-of-mind returns.
- If the item is defective, damaged, or incorrect, we’ll cover return shipping.
🚫 Return Requests Will Be Denied If:
- The item is used, not in original packaging, or damaged due to misuse.
- If denied, we will ship the item back at your expense.
Read more detailed here
🚚 Shipping Timeframes
- Orders ship within 1–2 days.
- During launch or sale periods, shipping may take 5–10 days.
- Need urgent shipping? Contact us at info@susukoshi.com.
📦 Shipping Methods
- We ship via Australia Post, Sendle, and DHL (Australia & worldwide).
- Use the shipping calculator at checkout for rates.
📍 Delivery Estimates
Within Australia:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International:
- Standard Shipping: 7–30 business days (varies by customs & location)
- Express Shipping: 4–8 business days (varies by country & carrier)
⚠️ Important Notes
- Shipping times are estimates and may vary.
- Customs processing may cause delays.
- Tracking info is sent via email once your order is fulfilled. If you don’t receive it, please contact us.
📢 Damaged Parcels?
-
Contact us immediately at info@susukoshi.com with your order number & photos of the damage. We’ll investigate for you.
Shipping Protection is recommended.
Read more detailed here
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