Knotted Hat. Terracotta (pointelle)
color:
Made with a beautifully soft organic cotton elastane, suitable for delicate baby's skin. Knotted beanie is one of the most essential item for new bubs.
Sizing guide: 0-3months (one size).
Fabric composition: 95% organic certified cotton, 5% elastane.
Designed in Australia, Ethically made in China.
Care instruction: MACHINE COLD WASH. DELICATE CYCLE. DO NOT DRY CLEAN. DO NOT BLEACH. TUMBLE DRY LOW.
*Please bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
🛠 Your Consumer Rights (Australia)
- You’re entitled to a refund, repair, or replacement if a product has a major failure or isn’t of acceptable quality.
- If you receive the wrong item, you can request a return or refund (please provide details in your return request).
⚠️ What’s Not Considered Faulty?
- Damage due to incorrect care (contact us for care instructions if unsure).
- If you continue using a damaged item, we won’t be responsible for further issues.
📅 Return Timeframes
- Change of mind or incorrect item? Notify us within 7 days of delivery & return it within 30 days.
- Australian orders are considered delivered 2 days after dispatch, even if not physically received.
🚫 Non-Returnable Items
- Merchandise, gift cards, mystery bags
- Sale, clearance, promotional, or outlet items
- Socks, headbands, hair accessories, bibs, hats, bonnets, beanies, personalized items
✅ Change of Mind Returns (Full-Price Items Only)
We may offer a refund or exchange (subject to stock availability) if:
- The item is unused, unwashed, in original packaging, with tags intact.
- You submit a return form & receive a return authorization number.
- The item wasn’t bought on sale or customized.
💰 Return Costs & Refunds
- You cover return & re-delivery shipping for change of mind.
- Store credit (minus original shipping) will be issued for change-of-mind returns.
- If the item is defective, damaged, or incorrect, we’ll cover return shipping.
🚫 Return Requests Will Be Denied If:
- The item is used, not in original packaging, or damaged due to misuse.
- If denied, we will ship the item back at your expense.
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🚚 Shipping Timeframes
- Orders ship within 1–2 days.
- During launch or sale periods, shipping may take 5–10 days.
- Need urgent shipping? Contact us at info@susukoshi.com.
📦 Shipping Methods
- We ship via Australia Post, Sendle, and DHL (Australia & worldwide).
- Use the shipping calculator at checkout for rates.
📍 Delivery Estimates
Within Australia:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International:
- Standard Shipping: 7–30 business days (varies by customs & location)
- Express Shipping: 4–8 business days (varies by country & carrier)
⚠️ Important Notes
- Shipping times are estimates and may vary.
- Customs processing may cause delays.
- Tracking info is sent via email once your order is fulfilled. If you don’t receive it, please contact us.
📢 Damaged Parcels?
-
Contact us immediately at info@susukoshi.com with your order number & photos of the damage. We’ll investigate for you.
Shipping Protection is recommended.
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