We want you to love susukoshi,
so we are offering easy returns.



Our policy lasts 21 days. If 21 days have gone by since your order is fulfilled, unfortunately we can’t offer you a refund or exchange unless items are faulty.

No refunds will be given if you have simply changed your mind.

To be eligible for a return for refund or exchange, item must be unused and in original packaging.

To complete your return, first you must notify us by writing an email at info@susukoshi.com. We require an order number (if you cannot find your order number, or if you do not have one, we will help you find them).

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

  • Refunds (if applicable)

Your refund will be processed, and a refund will automatically be applied to your original method of payment, within a certain amount of days.
*There are certain situations where only partial refunds are granted.
*Shipping or freight fees will not be refunded.

  • Exchanges (if applicable)

If you need to exchange an item that does not fit right, you can too!
You will just need to send the item back to us via registered parcel (we will not be responsible in missing parcel) including with a pre-paid satchel back to send your exchange item back to you. 



All our international orders are eligible for a full-refund if the items are faulty and no return is needed. Strictly no exchange as international shipping cost is high.


  • Late or missing refunds (if applicable)

Please contact us at info@susukoshi.com if you have any concerns regarding any refunds.

  • Sale items (if applicable)

All sale items and special offer items are FINAL, unless faulty.

No refunds will be given if you have simply changed your mind.

*Gift cards is non-refundable. 

  • Faulty items (if applicable)

In the unlikely event you receive a faulty item, susukoshi is responsible to give you an exchange (subject to availability), store credit or a full refund. We are giving our customers a piece of mind with your purchase.