All orders will be shipped in 2-4days time. And it can take up to 5 days during the launch or sale period. If you need your order to be shipped urgently or at a certain date, please contact us at info.susukoshi@gmail.com so we can help you.

*Buying EXPRESS SHIPPING does not mean your order will be shipped at the same day, it is basically buying the shipping service only.

FREE AU shipping on order above AUD$95 / international AUD$200

 

{ AUSTRALIA CUSTOMERS }

We ship using Australia Post (signature on delivery by default, but you can opt for "safe to leave") a flat rate of AUD$8.50 Australian order. *Please be reminded that if you choose NO signature on delivery, we cannot be responsible of your order if they are lost or missing.

{ INTERNATIONAL CUSTOMERS }

International with DHL Express or Regular Post Service with a flat-rate of AUD$25 worldwide. *Duties and taxes are the responsibility of the customer. Please contact your local authority for more information. If you need a different service, please contact us.



All orders will have a tracking number, please contact us (info.sususkoshi@gmail.com) if you didn't receive the order 5 days after your order has been dispatched (Australia) or 10-21 days for International order with Regular Post Service, or 2-3 days with DHL Express.

We will not be responsible in missing or late parcel. Please take note, If the details given are not right and the parcel returned to us, we will contact you and we will need to charge another shipping fee to send your order back to you.

*If you happen to receive the wrong order, or there are faults on your order; please contact us immediately to info.susukoshi@gmail.com, we would solve this asap. Please give 3 days maximum for us to reply and investigate your order.