We love our customers,
so we are offering easy returns.

 

{ AUSTRALIA CUSTOMERS }

We are happy to accept a return of your items within 21 days of the date on your receipt. All items must be unworn and in original condition and packaging for refund or exchange. Susukoshi purchases made at a third party stockist can only be returned back to the same stockist, and are subject to the returns policy of the store.

We offer the below return options depending on the item you are returning:

  • FULL PRICE ITEMS: Items purchased at full price can be returned for exchange, store credit, or refund within a reasonable time with proof of purchase IF the items are faulty, not fit for purpose, or differs from the descriptions. No refunds will be given if you have simply changed your mind.

    Below are the return options:
    1. Exchange: You will need to return the items and provide us a prepaid return satchel back for us to send your exchange.
    2. Refund as store credit: You will need to return the item and once we received them (valid for return); you will get your refund according to your item price (discounted full priced item will be calculated automatically by the system). A code will be send to you to be used in our shop.
    3. Refund back to your original method payment: You will need to return the item and once we received them (valid for return), we will refund your purchase minus shipping cost even if your order was a FREE SHIPPING. *We will not minus shipping cost if your order was not a FREE SHIPPING.

  • SALE ITEMS: All sale items and special offer items are FINAL, so please choose your items carefully as no exchanges or refund will be given. If there is faulty from the production on the sale items, please let us know via email and with proof of picture; we will process the email within 3 business days for store credit or replace your faulty item.
  • *Due to hygiene reasons, these items cannot be returned for store credit or exchange: Socks, Headbands, Scrunchies, Bib and Knotted Hat. Please choose carefully.

To complete your return, first you must notify us by writing an email and providing us with proof of pictures to info@susukoshi.com. We require an order number or original receipt from Susukoshi Pty Ltd. If you cannot find your order number or if you do not have one, we can help you find it. We are not taking return/exchange or refund without the original receipt or proof of payment from Susukoshi Pty Ltd. 

Return orders need to be sent in 10 business days from the date you have lodged your return request. Susukoshi Pty Ltd has the right to reject your return if the return takes more that 10 business days without prior notification.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

  • Refunds (if applicable)

Your refund will be processed, and the refund will automatically be applied to your original method of payment within a minimum 3 business days.
*There are certain situations where only partial refunds are granted. Terms and Conditions applied.
*Shipping or freight fees will not be refunded even if your order is non free shipping order.
*Gift cards is non-refundable.

  • Late or missing refunds (if applicable)
Please contact us at info@susukoshi.com if you have any concerns regarding the refund.

  • Faulty items (if applicable)

In the unlikely event you receive a faulty from production item, whether it is Full price or Sale items, Susukoshi Pty Ltd is responsible to give you an exchange (subject to availability), or store credit or a full refund. We are giving our customers a peace of mind with their purchase. 

{ INTERNATIONAL CUSTOMERS }

All our international orders are eligible for a full-refund within 30 days of the date on your receipt if the items are faulty from production. We are not giving refund without original receipt or proof of payment from Susukoshi Pty Ltd. Susukoshi purchases made at a third party stockist can only be returned back to the same stockist, and are subject to the returns policy of the store. 

We offer the below return options depending on the item you are returning:

  • FULL PRICE ITEMS: Only faulty items (items are faulty, not fit for purpose, or differs from the description) are eligible for refund. No exchange due to shipping cost. No refunds will be given if you have simply changed your mind.

  • SALE ITEMS: All sale items and special offer items are FINAL, so please choose your items carefully as no refund will be given. If there is faulty from the production on the sale items, please let us know via email and with proof of picture; we will process the email within 3 business days for store credit or refund.
  • *Due to hygiene reasons, these items cannot be returned for store credit or exchange: Socks, Headbands, Scrunchies, and Knotted Hat. Please choose carefully.

To complete your refund, first you must notify us by writing an email and providing us with proof of pictures to info@susukoshi.com. We require an order number or original receipt from Susukoshi Pty Ltd. If you cannot find your order number or if you do not have one, we can help you find it. We are not giving refund without the original receipt or proof of payment from Susukoshi Pty Ltd.

Once we receive the email, we will notify you of the approval or rejection of your refund.

  • Refunds (if applicable)

Your refund will be processed, and the refund will automatically be applied to your original method of payment within a minimum 3-7 business days.
*There are certain situations where only partial refunds are granted. Terms and Conditions applied.
*Shipping or freight fees will not be refunded even if your order is non free shipping order.
*Gift cards is non-refundable.

  • Late or missing refunds (if applicable)
Please contact us at info@susukoshi.com if you have any concerns regarding the refund.

  • Faulty items (if applicable)
In the unlikely event you receive a faulty from production item, whether it is Full price or Sale items, Susukoshi Pty Ltd is responsible to give you a store credit or a full refund. We are giving our customers a peace of mind with their purchase. If the faulty items were purchased from our stockist, please contact the stockist customer service.

We monitors return activity for abuse and reserves the right to limit returns or exchanges or refunds.

Susukoshi reserves the right to prohibit sales of the Products to any customers if we find suspicious address and buying pattern that can relate the brand with any third-party-facilitated online retail, marketplace or online auction website (including, but not limited to: eBay, Amazon, NexTag, PriceGrabber, Shopzilla, Shopee, or any other online retail or online auction websites which sell products similar in character to Products), as well as clothing manufacturers.

Susukoshi acknowledge and agree that this prohibition is necessary to ensure wholesaler safety and the integrity of the Products.